By booking and staying in one of the rooms of Flamboyant B&B, you agree with the following terms and conditions.
SCOPE
- The terms and conditions apply to the creation of all reservations, bookings and offers at and from Flamboyant B&B.
PRICES
- All prices mentioned are per night, per room, for 2 persons, including VAT, extensive breakfast buffet, other room commodities and daily cleaning.
- Although our goal is to mention correct information, we cannot be held responsible for possible errors.
- We reserve the right to correct and/or change the prices at all times.
ESTABLISHMENT OF THE AGREEMENT
- Reservations are possible through our website, by e-mail, by phone, by post or orally.
- You can also make reservations through one of the Online Travel Agencies on which we advertise. Take into account that for those reservations other, inherent terms and conditions apply than the ones mentioned here.
- After having received your request for reservation, and in case of availability, we send a confirmation mail containing the necessary information for your stay. This confirms the reservation.
- In order to prevent misunderstandings, it is up to you to immediately check the accuracy and completeness of the information after receiving the reservation and to inform us within 24 hours of any missing or incorrect information.
PAYMENT OF THE STAY
- Within 2 calendar days (48hr) after sending the confirmation mail, you will pay a deposit of 50% of the entire reservation amount. We will provide you with the necessary payment information.
- If the deposit is not paid within the period specified above, the reservation will be considered cancelled.
- The balance must be paid 4 weeks before the beginning of your stay at the latest. In case of late payment and/or when we have to send a reminder, we might charge € 10,- administration costs.
- In case of a reservation made less than 4 weeks prior to arrival, the entire reservation amount has to be paid at the moment of your booking.
- Also for reservations of less than 3 nights and to simplify administration, the entire reservation amount has to be paid at the moment of your booking.
CANCELLATION OF A RESERVATION
- Flamboyant is a small, family B&B with only a limited number of rooms. Cancellations have a huge impact, especially when we have had to refuse potential guests for someone who had already booked and then cancels.
- Cancellations are not free of charge. It is advisable to take out proper travel and cancellation insurance.
- Cancellation after payment of the deposit:
- Cancellation up to four weeks before arrival date, 50% of the amount paid will be refunded.
- Cancellation after payment of the total reservation cost:
- Cancellation up to two weeks before arrival, 50% of the amount paid will be refunded.
- Cancellation less than two weeks before arrival, a reimbursement is no longer possible.
- When we, for any reason, are obligated to cancel a booking, we will contact you immediately. All payments will be completely reimbursed, without any obligation for us to pay an indemnity.
REBOOKING OF A RESERVATION BY THE GUEST
- A request to rebook is possible up to 2 weeks before arrival and is subject to an administration fee of €75.
- If the new reservation is in a higher price category than the original one, you will have to pay the difference.
- If the new reservation is less expensive than the original one because of its length or period, the difference will not be refunded.
- This newly created reservation automatically becomes non-refundable and is therefore not eligible for any a refund in case of cancellation.
ROOM TYPE CHANGES
- You can change your chosen room type (suite or windmill) upon availability and under these conditions:
- Up to 4 weeks before arrival: free of charge.
- Up to two weeks before arrival: € 75 administration fee will be charged.
- Less than two weeks before arrival or on the day of arrival but before room occupancy: one nightly rate will be charged.
- You can no longer change room type during your stay.
NO SHOW
- When you have not yet arrived at the end of the check-in period (8.00 p.m.) and have not informed us or arranged a late check-in, we consider this a ‘No Show’ and implies the cancellation of your booking.
ARRIVAL AND DEPARTURE
- You can check in between 4.00 p.m. and 8.00 p.m.
- Late check-in is possible after prior arrangement an at a cost of € 25. You can no longer check-in after midnight.
- One day before your arrival at the latest, you will inform us of your arrival time and/or flight number.
- You cannot drop you luggage off before check-in time (4.00 p.m.).
- At the check-in a legitimate identification with picture (ID/Passport) is required for Portuguese immigration services.
- Checkout: we ask you to leave your room before 11.00 a.m. at the latest.
- We can safeguard your luggage and you can use the garden and the swimming pool till 1.00 p.m.
- If you decide to check out before the date provided, there will be no reimbursement for the remaining nights.
LIABILITY
- Flamboyant B&B has mandatory liability insurance.
- We cannot be held responsible for accidents or loss of property unless it is the result of gross negligence of Flamboyant B&B.
- Nor are we responsible for external malfunctions (electricity, Wi-Fi, water) or unannounced road works in the area.
DAMAGE
- You are responsible for any damages to Flamboyant B&B, furnishing or terrain resulting from your doing.
- All damages must be reported immediately.
HOUSE RULES
- Guests are expected to honour the house rules.
- Flamboyant B&B is entitled to end the stay without notice if rules are repeatedly ignored or if the peace of other guests is disturbed. No reimbursement will be given in these cases.
COMPLAINTS
- Guests are entitled to share complaints, which we will handle urgently and fairly.
- We have the compulsory Complaints Book (Livro de Reclamações) in paper and digital format.
FINAL PROVISIONS
- We reserve the right to modify these terms at any time.
- This agreement follows Portuguese law.
Serra do Bouro, Portugal, January 2024
